Refunds and cancellation
Updated October 23, 2026.
Play Story Chess is operated by Red Rabbit Management LLC. This page brings together the refund and cancellation policy in our terms of sale. For help, email hello@playstorychess.com.
Paddle purchases: full refund within 14 days
For Play Story Chess purchases billed by Paddle, we offer a full refund when you request it within 14 days of the payment date. This applies to one-time purchases and annual Season Pass payments, including renewals. You do not need to give a reason, and accessing or using the content does not remove this promise.
To request a refund, email hello@playstorychess.com, use the support link in your Paddle receipt, or visit Paddle's purchase support. Include your purchase email and order reference if available so we can locate the payment.
Paddle is the merchant of record and processes payment refunds. This 14-day promise is provided by Red Rabbit Management LLC, in addition to applicable rights under Paddle's Buyer Terms, Paddle's Refund Policy, and consumer law. Country-specific withdrawal rights, including rights on subscription renewals, may apply independently of this promise. Nothing here limits those rights.
Other website purchases
For website purchases not billed by Paddle, our existing policy continues to apply: if a purchase does not work as described, email us so we can help. We will fix the issue or refund it; other refund requests are handled case by case and as required by law. These conditions do not apply to the Paddle refund promise above.
Apple and Google Play purchases
For purchases billed by Apple, request a refund through Apple's purchase support.
For Google Play purchases, use Google Play's refund process or contact us with your order details. Store policies and applicable consumer rights govern those requests.
Cancelling Premium
Premium renews automatically each month unless you cancel before its renewal date. On the website, cancel from Profile → Manage, which opens Stripe's billing page; you can also email us for help. If you subscribed in an app, cancel through the store where you bought it: Apple subscriptions or Google Play subscriptions.
When you cancel, Premium stays active until the end of the month you paid for and does not renew. Cancelling a renewal does not by itself request a refund; use the relevant refund process above.
Cancelling an earlier Season Pass
The Season Pass is no longer sold; if you have one, it includes every story until it ends. Cancel it through the store where you bought it: Apple subscriptions, Google Play subscriptions, or the management link in your website purchase receipt. For website purchases, you can also email us for help. For a Paddle-billed subscription, Paddle's purchase support can help with cancellation. When you cancel, the pass stays active until the end of the term you paid for and does not renew.
Deleting the app or your Story Chess account does not cancel a subscription or automatically issue a refund. Cancel subscriptions separately before deleting your account.
Your rights
This policy does not limit applicable consumer rights. Earlier purchases remain subject to the terms that applied when they were made.